There is probably not a single consumer left who has not, at one time or another, bought a dud product. Either the product performs poorly or it does not have the features advertised by the dealer. In other cases the product does not work at all or it breaks soon after purchase. Unfortunately, dealing with the dealer in order to rectify the matter is often a nightmare. Luckily, by hiring the services of lemon law attorneys Los Angeles consumers can resolve such matters.
For many years consumers simply had to put up with shoddy products and dodgy dealers that refuse to deal with client complaints. Consumers think that they are protected by the warranty supplied with the product they bought. There are, in fact, two types of warranty. Express warranties are underwritten by the manufacturer but they often contain so many ifs and buts that they are not worth the paper they are printed on.
Implied warranties are the ones supplied by the dealer. This is often not even in writing but rather implied in advertising material. This type of warranty promises certain performance standards, features and safety measures. In most cases, dealers promise to replace the product, repair it or even to refund the consumer. Sadly, dealers very seldom honour their promises in this regard.
It was only when the Magnus Moss Warranty Act was promulgated in 1975 that consumers in the United Stated first started enjoying legal protection against unscrupulous dealers and manufacturers. Unfortunately, this act only covers major appliances and vehicles. Thankfully, many states have passed addition consumer protection laws. These laws also cover more products and many more avenues for consumers to address problems they experience with faulty products.
Consumers need to keep in mind that their rights come with certain responsibilities. They cannot blame a dealer when they do not follow the instructions on how to use a product or when they use a product for purposes other than what it was designed for. If a product requires professional installation the consumer cannot complain if he does it himself and then experience problems with the product.
Before a consumer is allowed to take his complaint to court he must first make an afford to resolve the matter with the manufacturer or dealer. It is best to conduct all communications in writing, but in the case of telephone calls or personal meetings it is vital to record the date and time, the names of the people that participated and the gist of the discussions.
When the lawyer accepts a case he will first make sure that the consumer has a legitimate complaint. Thereafter he will communicate with the dealer and manufacturer. This is where the records the consumer kept can be of great value. In many cases the manufacturer will be willing to settle the matter quickly and out of court in order to avoid heavy fines and adverse publicity.
Consumers work hard for their money. When they buy a product it is only reasonable to expect the product to perform as advertised and to last for a reasonable time. Unhappy consumers should not simply accept matters. They should fight for their rights and, if necessary, get a lawyer behind them.
For many years consumers simply had to put up with shoddy products and dodgy dealers that refuse to deal with client complaints. Consumers think that they are protected by the warranty supplied with the product they bought. There are, in fact, two types of warranty. Express warranties are underwritten by the manufacturer but they often contain so many ifs and buts that they are not worth the paper they are printed on.
Implied warranties are the ones supplied by the dealer. This is often not even in writing but rather implied in advertising material. This type of warranty promises certain performance standards, features and safety measures. In most cases, dealers promise to replace the product, repair it or even to refund the consumer. Sadly, dealers very seldom honour their promises in this regard.
It was only when the Magnus Moss Warranty Act was promulgated in 1975 that consumers in the United Stated first started enjoying legal protection against unscrupulous dealers and manufacturers. Unfortunately, this act only covers major appliances and vehicles. Thankfully, many states have passed addition consumer protection laws. These laws also cover more products and many more avenues for consumers to address problems they experience with faulty products.
Consumers need to keep in mind that their rights come with certain responsibilities. They cannot blame a dealer when they do not follow the instructions on how to use a product or when they use a product for purposes other than what it was designed for. If a product requires professional installation the consumer cannot complain if he does it himself and then experience problems with the product.
Before a consumer is allowed to take his complaint to court he must first make an afford to resolve the matter with the manufacturer or dealer. It is best to conduct all communications in writing, but in the case of telephone calls or personal meetings it is vital to record the date and time, the names of the people that participated and the gist of the discussions.
When the lawyer accepts a case he will first make sure that the consumer has a legitimate complaint. Thereafter he will communicate with the dealer and manufacturer. This is where the records the consumer kept can be of great value. In many cases the manufacturer will be willing to settle the matter quickly and out of court in order to avoid heavy fines and adverse publicity.
Consumers work hard for their money. When they buy a product it is only reasonable to expect the product to perform as advertised and to last for a reasonable time. Unhappy consumers should not simply accept matters. They should fight for their rights and, if necessary, get a lawyer behind them.
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